Playing a key role in enhancing customer service skills, my participation in an engaging e-learning project for Nike was a significant step forward. Geared towards training employees in chat customer service, this internal training course illuminated real-life scenarios, eliciting learners' responses and strategies. By gamifying the learning experience, the course introduced an element of interactive competition, allowing participants to accrue points through accurate responses, thus elevating engagement to new heights.
In the dynamic landscape of B2B electrical distribution, Sonepar shines as a trailblazer, prioritizing digital experiences, sustainability, and inclusivity. I got involved in this forward-thinking mission by diving into a collaborative and interactive e-learning project. This project encapsulates Sonepar's approachable brand essence and equips managers with the knowledge to foster a culture of growth and well-being within the organization.


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